Frequently Asked Questions
General
What is ThaiHelper?
ThaiHelper is a free platform that connects household service providers (nannies, housekeepers, chefs, drivers, gardeners, caregivers, tutors) with families in Thailand. We simply make it easy for both sides to find each other and communicate directly.
Who is behind ThaiHelper?
ThaiHelper was built by a family of four who moved to Thailand and experienced firsthand how difficult it is to find trusted household help. Read our full story.
Is ThaiHelper available in my city?
ThaiHelper is available across Thailand — including Bangkok, Chiang Mai, Phuket, Pattaya, Koh Samui, Hua Hin and many more cities. If your city is not listed yet, you can still register and we will notify you when we expand.
For Helpers
Is ThaiHelper free for helpers?
Yes, 100% free. Helpers never pay to create a profile, receive messages, or get hired. We believe helpers should keep every dollar they earn.
How do I register as a helper?
Click "Register Free" and fill in your details — name, city, service category, skills, experience and a short bio. You will receive a reference number by email that you can use to log in.
What information is visible on my profile?
Your name, city, service category, skills, experience, languages, rate, bio and profile photo are publicly visible to families. Your email and phone number are never shown publicly.
How do families contact me?
Families send you messages directly through the ThaiHelper platform. You will see their messages when you log in to your dashboard.
Can I edit or delete my profile?
Yes. Log in to your dashboard to edit your profile at any time. To delete your profile entirely, contact us at support@thaihelper.app and we will remove it within 14 days.
For Families & Households
How much does ThaiHelper cost for families?
ThaiHelper is 100% free for everyone — including messaging helpers. There are no fees for families or for helpers.
How do I find a helper?
Browse our helper directory and use filters (city, category, experience, languages) to narrow down your search. Click on a profile to see the full details, then send a message directly.
Does ThaiHelper do background checks?
ThaiHelper is a platform that connects helpers with families. We do not verify credentials or conduct background checks. We recommend conducting your own interviews, reference checks and any applicable legal employment steps before hiring.
Can I post a job listing?
Currently, employers create a profile describing what they are looking for, and helpers can browse employer profiles and reach out. We are working on a dedicated job board feature for the future.
Account & Security
How do I log in?
Use the email address you registered with and your reference number (e.g. TH-A1B2C3 for helpers, EMP-A1B2C3 for employers). If you forgot your reference number, use the "Forgot reference number?" link on the login page to have it sent to your email.
Is my data safe?
Yes. We take privacy seriously. Read our Privacy Policy for full details on what data we collect and how we protect it.
Contact
I have a question not listed here
Email us at support@thaihelper.app — we usually respond within 24 hours.